Customer Care & Implementation Specialist F/H

About Cenareo
At Cenareo, we build products to enable communication that people love.
We combine an intuitive and robust Digital Signage solution & one of the strongest Video Suite (EasyMovie product) that maximizes communication impact and accelerates digital transformation.

Founded in 2012 by 3 engineers, we have an exceptional team of 75+ employees located in Paris, Tunis, New-York and Labège, our solution is used in 30+ countries, Serving 500+ clients in EMEA & USA.

At Cenareo having diverse employees with different perspectives is key to increase creativity and innovation. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to create an inclusive space for everyone.
We encourage applicants and employees to tell us about any health issues they may have to allow us to put in place reasonable adjustments that may support applicants in the application process and support employees to succeed in their role.

What we offer
Hybrid working mode, you can work 3 days at home if you want
2 weeks dedicated to our onboarding program
Team building & Company events

About the role and the team

We are looking for a talented Implementation Specialist to join our Customer Success team dedicated to our Video Suite EasyMovie product https://easymovie.cenareo.com/
Our team works cross-functionally with just about every team from Sales to Product to Operations & Support to deliver a unified and world-class customer experience.

You work as a pair with our internal Customer Success Manager(s).
You are located in our Tunis Office.

We are customer obsessed.

Your mission at Cenareo

IMPLEMENT & CUSTOMIZE CUSTOMER ACCOUNTS - 50%

• After an onboarding period, create and configure of accounts (customer account, user account settings, permissions and validation process) according to the characteristics of customer packages

• Identify opportunities to improve our product based on feedback from our users

ONBOARD USERS - 40%

• Train users and ensure that they make the best possible use of the Video Suite

• Build strong relationships with users (organize 1:1 for all users)

• Build out and maintain a set of webinars (regular cadence)

ENSURE, DEVELOP KNOWLEDGE AND LEARNING - 10%

• Consistently gather knowledge and define the industry’s best practices

• Gather and introduce new and relevant tools and information on factors such as, documentation practices, scalability, KPI...

• Participate in continuing education and training to remain on top of the best practices

Your qualifications, experience, knowledge, skills

• You have ideally at least 3+ years experience in customer support or operational roles

• You have exceptional client facing skills

• Your technical background allows you to grasp our product in depth quickly

• You feel good in a challenging and fast-paced working environment thanks to your strong adaptability skills

• You have a strong team spirit with a positive mind-set

• You perform well under pressure

• You are curious, you question yourself and find solutions

• You speak fluent French and English

What we offer

Hybrid working mode, you can work 3 days at home if you want
2 weeks dedicated to our onboarding program
Team building & Company events

Recruitment process

• Call with the Talent Acquisition Manager

• Visio or on-site interview with the manager

• Visio or on-site interview with peers

• Visio or on-site interview with the CEO and the Head of HR