About Cenareo
At Cenareo, we build products to enable communication that people love.
We combine an intuitive and robust Digital Signage solution & one of the strongest Video Suite (EasyMovie product) that maximizes communication impact and accelerates digital transformation.
Founded in 2012 by 3 engineers, we have an exceptional team of 75+ employees located in Paris, Tunis, New-York and Labège, our solution is used in 30+ countries, Serving 500+ clients in EMEA & USA.
At Cenareo having diverse employees with different perspectives is key to increase creativity and innovation. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to create an inclusive space for everyone.
We encourage applicants and employees to tell us about any health issues they may have to allow us to put in place reasonable adjustments that may support applicants in the application process and support employees to succeed in their role.
What we offer
Hybrid working mode, you can work 3 days at home if you want
2 weeks dedicated to our onboarding program
Team building & Company events
About the role and the team
We are looking for a talented Implementation Specialist to join our Customer Success team dedicated to our Video Suite EasyMovie product https://easymovie.cenareo.com/
Our team works cross-functionally with just about every team from Sales to Product to Operations & Support to deliver a unified and world-class customer experience.
You work as a pair with our internal Customer Success Manager(s).
You are located in our Tunis Office.
We are customer obsessed.
Your mission at Cenareo
IMPLEMENT & CUSTOMIZE CUSTOMER ACCOUNTS - 50%
After an onboarding period, create and configure of accounts (customer account, user account settings, permissions and validation process) according to the characteristics of customer packages
Identify opportunities to improve our product based on feedback from our users
ONBOARD USERS - 40%
Train users and ensure that they make the best possible use of the Video Suite
Build strong relationships with users (organize 1:1 for all users)
Build out and maintain a set of webinars (regular cadence)
ENSURE, DEVELOP KNOWLEDGE AND LEARNING - 10%
Consistently gather knowledge and define the industry’s best practices
Gather and introduce new and relevant tools and information on factors such as, documentation practices, scalability, KPI...
Participate in continuing education and training to remain on top of the best practices
Your qualifications, experience, knowledge, skills
You have ideally at least 3+ years experience in customer support or operational roles
You have exceptional client facing skills
Your technical background allows you to grasp our product in depth quickly
You feel good in a challenging and fast-paced working environment thanks to your strong adaptability skills
You have a strong team spirit with a positive mind-set
You perform well under pressure
You are curious, you question yourself and find solutions
You speak fluent French and English
What we offer
Hybrid working mode, you can work 3 days at home if you want
2 weeks dedicated to our onboarding program
Team building & Company events
Recruitment process
Call with the Talent Acquisition Manager
Visio or on-site interview with the manager
Visio or on-site interview with peers
Visio or on-site interview with the CEO and the Head of HR