About Cenareo
At Cenareo, we build products to enable communication that people love.
Cenareo combines an Award-Winning, intuitive digital signage solution with robust, forward-thinking expertise that simplifies large screen fleet management, maximises communication impact and accelerates digital transformation. The result is a forefront enterprise solution that reduces time to market, boosts content managers’ creativity, increases fleet operators’ productivity, and improves the ROI, whilst enabling global as well as local access management.
Founded in 2012 by 3 engineers, our solution is used in 30+ countries and we have global ambition, we strongly welcome and encourage multi-cultural and foreign applicants.
At Cenareo having diverse employees with different perspectives is key to increase creativity and innovation. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups. We are committed to create an inclusive space for everyone.
We encourage applicants and employees to tell us about any health issues they may have to allow us to put in place reasonable adjustments that may support applicants in the application process and support employees to succeed in their role.
The cast
You will join a 30 people team, all passionate about new technologies, film, video and billiards!
With a strong team spirit based on common ambition, achievement, pro-activeness and entrepreneurship, Cenareo offers an exciting and motivating environment, where collective values become core assets for the client or employee's benefit. You will be immersed in a challenging but friendly environment that encourages human inter exchange, mutual assistance, creativity and innovation.
Through the IOT Valley, the largest European IoT B2B ecosystem, Cenareo offers a pleasant working environment from sports and gym facilities and zen rooms, to the famous pool table to the "not-to-be-missed" Frigomeo ;)
We are looking for passionate people who want to be part of something bigger than themselves.
We are looking for team player who are eager to learn everyday and have an impact on the company success. We think that improvements only happen when we know what went wrong so we have a strong feedback culture where we offer Radical Candor feedbacks.
We are not perfect and don’t look for perfection, we know when we are wrong and try to fix it, we try to create a functional team and are looking for people who share the same desire.
We want to create a real great company, not only a good one.
If this talks to you, you will enjoy the Cenareo journey!
News flash :
We just acquired EasyMovie,a B2B and corporate video company. With this acquisition, Cenareo is changing scale!
We are here to create a leading software company, empowering the strategic communications of large corporations.
Cenareo + EasyMovie =
- An exceptional team of 75+ employees located in Paris, Tunis, New-York and Labège
- A complete product portfolio including a complete video suite and a digital signage solution
- Serving 500+ clients in EMEA & USA
What we offer
Hybrid working mode, you can work 3 days at home if you want
2 weeks dedicated on our onboarding program
A competitive health insurance
Meal allowance (8 euros/day paid 50%)
"RTT" days
High-quality office spaces supporting collaboration, health and wellbeing
Team building & Company events (lunch & learn, snowreo, boardgame nights....)
About the role and the team
We are looking for a talented Customer Success Manaegr to join our Customer Success team. Our team works cross-functionally with just about every team from Sales to Product to Operations & Support to deliver a unified and world-class customer experience.
You are the primary link between Cenareo and our customers. You ensure that Cenareo customers make the best possible use of the Cenareo platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.We are customer obsessed.
Your mission at Cenareo
SUSTAIN BUSINESS GROWTH AND PROFITABILITY BY MAXIMIZING THE VALUE - 50%
Empower Cenareo customers to improve their digital signage communication and achieve business objectives through the adoption of Cenareo (thanks to KPI with the BI’s support)
Define and implement the right strategy for your client portfolio to ensure retention and detect upsell
Manage risks of churn on your accounts and define the appropriate action plan
DEVELOP HEALTHY CUSTOMER RELATIONSHIP - 20%
Conduct the Customer Success Programm for each account (Business Review, calls, Exec meeting, etc).
Drive adoption, improve customer satisfaction and cultivate Cenareo advocates to generate new business for the sales team
BE THE VOICE OF THE CUSTOMER - 10%
Serve as the internal voice of the customer and advocate for your clients’ needs providing feedback to the other teams (services, support, product management, executive alignment)
EVALUATE AND ANALYZE CUSTOMER NEEDS - 10%
Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives
ENSURE, DEVELOP KNOWLEDGE AND LEARNING - 10%
Consistently gather knowledge and define the industry’s best practices
Gather and introduce new and relevant tools and information on factors such as, documentation practices, scalability, KPI...
Participate in continuing education and training to remain on top of the best practices
Abilities and competences
You like to immerse yourself in a new product and master all its features
You feel good in a challenging and fast-paced working environnent thanks to your strong skills in time and priority management
You have exceptional ability to collaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
You have a strong team spirit with a positive mind-set
You are used to working with a CRM (Hubspot preferred)
You are customer centric and like to work closely with customers, to satisfy them and to create mutual trust
You have a strong commercial acumen
Qualifications
You like managing customer relationship : ideally at least 2+ years experience and a proven track record servicing strategic and complex organizations
An experience in an advertising agency is expected
You have a previous experience working in a Client or Customer Success role in SaaS
You work with the French market with large Enterprise customers (CAC40 customers)
You speak fluent english and a second language would be appreciated
Recruitment process
Call with the Talent Acquisition Manager
Visio or on-site interview with the Manager
Visio or on-site interview with peers
Visio or on-site interview with the CEO and the Head of HR
The salary for the position is 35-45k€ a year + up to 10k€ Comms(depending on experience).