Technical Support Specialist H/F

About Cenareo
At Cenareo, we build products to enable communication that people love.
Cenareo combines an Award-Winning, intuitive digital signage solution with robust, forward-thinking expertise that simplifies large screen fleet management, maximises communication impact and accelerates digital transformation. The result is a forefront enterprise solution that reduces time to market, boosts content managers’ creativity, increases fleet operators’ productivity, and improves the ROI, whilst enabling global as well as local access management.

Founded in 2012 by 3 engineers, our solution is used in 30+ countries and we have global ambition, we strongly welcome and encourage multi-cultural and foreign applicants.

The cast
You will join a 30 people team, all passionate about new technologies, film, video and billiards!
With a strong team spirit based on common ambition, achievement, pro-activeness and entrepreneurship, Cenareo offers an exciting and motivating environment, where collective values become core assets for the client or employee's benefit. You will be immersed in a challenging but friendly environment that encourages human inter exchange, mutual assistance, creativity and innovation.

Through the IOT Valley, the largest European IoT B2B ecosystem, Cenareo offers a pleasant working environment from sports and gym facilities and zen rooms, to the famous pool table to the "not-to-be-missed" Frigomeo ;)

We are looking for passionate people who want to be part of something bigger than themselves.
We are looking for people who are eager to learn everyday and share their knowledge with their peers. We think that improvements only happen when we know what went wrong so we have a strong feedback culture where we offer Radical Candor feedbacks.
We are not perfect and don’t look for perfection, we know when we are wrong and try to fix it, we try to create a functional team and are looking for people who share the same desire.
We want to create a real great company, not only a good one.

If this talks to you, you will enjoy the Cenareo journey!

Vision and objectives

The Technical Support Specialist has the responsibility of providing resources and tools to support the Operations team.
You are the interface between the Operations Team and the Engineering team for the escalation and resolution of issues.
You maintain highest standards of Fleet Availability, in respect with Customers contracts.

Responsibilities and Duties

• You provide technical support to the “Operations team”
• You manage customer fleet (incl. meeting with DSI, contact technicien on sites, manage partners...)
• You analyse and investigate customers complains
• You develop tools to help “Operations team” and our partners to better serve our customers (Self-diagnostic, internal tools...)

Abilities and competences

• You are customer centric
• You have an emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean)
• You like managing projects and solving problems
• You operate with a sense of urgency and strong attention to detail
• You feel good in a challenging and fast-paced working environnent thanks to your strong skills in time and priority management

Qualifications

• You have 2 years in customer facing
• You have knowledge of networks, internet infrastructure and protocols
• You have knowledge of internet protocols (HTTP, TCP)
• You speak fluent english

Recruitment process

• Call with the Talent acquisition manager
• Visio or On-site interview with the manager
• Visio or On-Site interview with peers
• Visio or on-site interview with the Head of HR and the CEO