IT Support Technician H/F

About Cenareo
At Cenareo, we build products to enable communication that people love.
Cenareo combines an Award-Winning, intuitive digital signage solution with robust, forward-thinking expertise that simplifies large screen fleet management, maximises communication impact and accelerates digital transformation. The result is a forefront enterprise solution that reduces time to market, boosts content managers’ creativity, increases fleet operators’ productivity, and improves the ROI, whilst enabling global as well as local access management.

Founded in 2012 by 3 engineers, our solution is used in 30+ countries and we have global ambition, we strongly welcome and encourage multi-cultural and foreign applicants.

The cast
You will join a 30 people team, all passionate about new technologies, film, video and billiards!
With a strong team spirit based on common ambition, achievement, pro-activeness and entrepreneurship, Cenareo offers an exciting and motivating environment, where collective values become core assets for the client or employee's benefit. You will be immersed in a challenging but friendly environment that encourages human inter exchange, mutual assistance, creativity and innovation.

Through the IOT Valley, the largest European IoT B2B ecosystem, Cenareo offers a pleasant working environment from sports and gym facilities and zen rooms, to the famous pool table to the "not-to-be-missed" Frigomeo ;)

We are looking for passionate people who want to be part of something bigger than themselves.
We are looking for people who are eager to learn everyday and share their knowledge with their peers. We think that improvements only happen when we know what went wrong so we have a strong feedback culture where we offer Radical Candor feedbacks.
We are not perfect and don’t look for perfection, we know when we are wrong and try to fix it, we try to create a functional team and are looking for people who share the same desire.
We want to create a real great company, not only a good one.

If this talks to you, you will enjoy the Cenareo journey!

Vision and objectives
As The “IT girl/guy“ of Cenareo, your mission number one will be to ensure every ”Cenarist“ has the best conditions to work providing the fitting equipement and tools, a qualitative and fast support service and running infrastructure to its optimum performance.
You will be responsible to ensure that all Key Performance Indicators (KPIs) and Service Level Objective (SLOs) are met on the main office site as well as any remote cenarists that you support

Responsabilities and Duties

• Manage IT hardware and software :
• Ensuring Installation, maintenance and support of IT equipment
• Managing Asset and Inventory
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventive maintenance
• Providing technical support/input to site and team projects and initiatives
• Conducting end user equipment trials and testing
• Answer IT support requests
• Train and maintain the level of knowledge on all our general software and applications (Slack, Quip, Google Workspace, 1password, Unifi Cloud Key, Spendesk, Adobe Première, Avidemux, Audacity...)
• Onboarding new employees
• Updating cenarists competencies regularly checking their level and improving their usage of tools
• Maintaining and expanding the existing documentation on tools and services used by employees
• Manage security issues (data accesses, device policy...), and secure offboardings
• Support technically all events organisation
• General support / Office management / Promote culture

Profil

• A minimum of 5 years of technical (IT) experience
• Desire to train others and be generous with time to pass on knowledge
• Desire to improve existing processes and procedures coupled with the ability to deliver first class service
• Previous experience in a fast-paced technology environment with a strong focus on customer service
• Ability to work with cross-functional teams
• Problem-solving skills
• English fluent compulsory

Recruitment process

• Call with the Talent Acquisition Manager
• Visio or On-site interview with the manager
• Visio or On-Site interview with peers
• Visio or on-site interview with the CEO